Shipping & Exchanges

 

Shipping

 

How much does shipping cost?

For customers in mainland China, if your order is more than 400 RMB we will pay for the cost of shipping!  Yep, it’s good to have friends like us!  If your order is less than 400 RMB then we will charge a small delivery fee of approximately 15 to 20 RMB, depending on the delivery method you choose.

 

Do you ship to my city here in China?

Yes!  We ship to nearly all of mainland China!  We will contact you by email if for some reason we can’t ship to an address you provide us.

 

Do you ship internationally?

We are able to ship to select international locations. Please contact us to find out if we deliver to your location. For international locations, shipping will be charged based on location of delivery. 

 

When will my items be shipped to me?

We will send out your purchases as soon as we can!  We know how fun it is to play with toys and we don’t want you to wait!  Our website only displays items we have in our warehouse inventory, so you shouldn’t have to wait too long at all!  We will send you an email once your purchases are shipped so you will know when the toys are on their way!

 

How long does delivery take?

Our couriers are super speedy and professional.  Orders within mainland China are usually delivered between 1 to 4 days after you get an email from us telling you your order has shipped.  Don’t worry, the couriers are all work and no play, they wont rest until your order is delivered and you are happy! For orders in Shanghai, delivery usually occur the next working day. For all other locations in China, it takes about 2-3 working days.

 

Is your shipping discreet?

It is so discreet, your mum could receive the package and not know about the goodies inside!  We ship in very plain cardboard boxes so no one will know a thing!  Our name isn’t anywhere on the box either and the shipping labels will say that the item is a “gift” with only the shipping address and no company name.  And don’t worry, our couriers don’t know what is inside the boxes either!

 

 

Exchanges

 

We want you to be really happy.  Playing with happy people is fun for us! 

However, because of the personal nature of the items we sell, exchanges or returns are not available.  Please be super careful when making a selection on our website for purchase.

 

Of course, bad stuff does sometimes happen and we want to make sure you get good value for money every time you play with us. While we can’t exchange items if you don’t like them, we can arrange for an exchange if there is a manufacturing defect within 10 days of your purchase.  Please note: we can’t accept exchanges for products that weren’t purchased at Playroom.

 

To exchange a defective product, please contact one of our customer service kittens at +86-21-5117 5423, or email support@playroomchina.com and they will coordinate the entire process for you.  If you have any questions at all about the exchange process, please ask us!  And yes, we will cover the cost of the exchange shipping for you.

 

Can I cancel my order?

If you want to cancel your order, please contact one of our customer service kittens at+86-21-5117 5423, or email support@playroomchina.com as soon as possible.  We will do our best to accommodate your request.  However, we want you to start playing as soon as possible and we try and ship things to you quickly!  Please understand that if your order has been shipped we can’t change or cancel the order for you anymore.

 

Thanks for reading and playing with us!
 

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